Privacy Policy (UGCU)

Last updated: February 3, 2026

UGCU (“UGCU,” “we,” “us,” or “our”) operates the website ugcu.study (the “Website”) and provides education consultancy, study admissions, scholarship guidance, and visit visa support services (the “Services”). This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our Website or contact us.

If you have questions, contact us at:
Email: info@ugcu.study
Phone/WhatsApp: +49 152 01339687

1) Who we are (Data Controller)

UGCU is the controller for personal data processed under this Privacy Policy.

• Business name: UGCU
• Website: ugcu.study
• Email: info@ugcu.study
• Phone/WhatsApp: +49 152 01339687
• Address: Meitnerstraße 6, 70563 Stuttgart, Germany

If you are located in the EU/EEA, you may have rights under GDPR as described below.

2) Personal data we collect

We may collect the following categories of personal data:

A. Information you provide to us

• Identity & contact details (name, email, phone number, WhatsApp)
• Nationality, country of residence, and travel/study plans (destination, intake/travel dates)
• Education and career background (academic history, grades, CV/resume, employment details)
• Visa and immigration-related details you choose to provide (previous refusals, travel history, supporting documents)
• Messages you send via forms, email, WhatsApp, social media, or calls

B. Automatically collected information (Website usage)

• IP address, device type, browser type, pages visited, referral pages, approximate location (city/country), timestamps
• Cookies and similar tracking technologies (see Cookies section)

C. Documents

If you share documents (e.g., passport copy, transcripts, bank statements), we only use them to provide the Services you request.

Important: Please do not send sensitive documents through channels you don’t trust. We recommend sharing only what’s necessary.

3) How we use your personal data

• Respond to inquiries and provide consultations
• Assess eligibility for study programs, scholarships, and visa pathways
• Prepare, review, and help submit applications (where requested)
• Communicate with you by email, phone, WhatsApp, or social media
• Improve our Website and Services, including troubleshooting and analytics
• Meet legal, compliance, and record-keeping obligations
• Protect against fraud, abuse, or security incidents

4) Legal bases for processing (GDPR)

Where GDPR applies, we process your data under one or more legal bases:

• Consent (e.g., when you submit a form or ask us to contact you)
• Contract (to provide the Services you request, or to take steps before a contract)
• Legitimate interests (e.g., improving services, protecting security, maintaining records)
• Legal obligation (e.g., accounting/tax rules or lawful requests)

You can withdraw consent at any time by contacting us (this won’t affect processing already performed).

5) How we share your personal data

We do not sell your personal information.

We may share your data with:

• Universities, colleges, training providers, or scholarship bodies (only when you request an application/assessment)
• Embassies/VACs or visa processing partners (only when required for your case and with your instructions)
• Service providers that help us operate (website hosting, email, analytics, cloud storage, CRM tools)
• Legal/Compliance if required to comply with law, enforce our rights, or protect users

We share only what is necessary and, where required, use appropriate safeguards.

6) International transfers

Your data may be processed in countries outside where you live (e.g., hosting or email providers). When required by law, we use safeguards such as contractual protections to help keep your data protected.

7) Data retention

We keep personal data only for as long as needed for the purposes described above, including:

• While we provide Services to you
• For legitimate business records (e.g., audit and dispute handling)
• To comply with legal obligations

You can request deletion (see Your Rights), subject to legal retention requirements.

8) Cookies and analytics

We may use cookies and similar technologies to:

• Make the Website function properly
• Understand traffic and improve performance
• Measure marketing effectiveness (if enabled)

You can control cookies through your browser settings. Disabling cookies may affect Website functionality.

Third-party services may include: analytics tools (e.g., Google Analytics), Meta Pixel (if enabled), and hosting/CDN providers.

9) Marketing communications

If you contact us, we may send you relevant follow-ups about your inquiry (e.g., next steps, document checklist, appointment reminders).

If we send promotional messages, you can opt out anytime by replying “STOP” on WhatsApp or using the unsubscribe option (where available), or by emailing info@ugcu.study.

10) Security

We use reasonable administrative, technical, and organizational measures to protect your data. However, no method of transmission or storage is 100% secure. Please use caution when sending sensitive documents.

11) Children’s privacy

Our Services are not directed to children under 16. If you believe a child has provided personal data, contact us to request deletion.

12) Your rights (GDPR/EEA and similar laws)

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a data protection authority

To exercise rights, contact info@ugcu.study. We may request verification to protect your information.

13) Third-party links

Our Website may link to third-party sites (e.g., universities, visa centers, social media). We are not responsible for their privacy practices. Please review their policies.

14) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date and post the revised version on our Website.

15) Contact us

UGCU
Website: ugcu.study
Email: info@ugcu.study
Phone/WhatsApp: +49 152 01339687
Address: Meitnerstraße 6, 70563 Stuttgart, Germany